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All around your contract

All around your contract

Do you have questions about your insurance cover or a claim? Our experts will be happy to help you obtain and submit the correct documents.

When it comes to unemployment, illness or the loss of a loved one, practical advice is particularly welcome. Documents are also often required for travel insurance issues or GAP claims. The claims processing team at Société Générale Insurance in Hamburg will personally take care of your enquiries. We will tell you what you need, where to get it and what to do next. Step by step.

Portrait Fotografie Paulina

"It is important that all clients* understand us: our conditions, our decisions and why we need more information. They are people we care about, not 'damages'. That's why we also regularly ask customers if and how satisfied they are. That way we can always get a little better." *all persons are always meant: w,m,d.

The path to benefits

We provide our insurance benefits up to the maximum benefit period and amount for the respective insured risk. Therefore, in the event of incapacity for work or unemployment, we continue to require appropriate evidence from you that the insured event continues to exist. In the event of death, the loan amount is paid in a lump sum. In the event of serious illness, for example, there are one-off payments or we settle your insured account.

It's that easy:

1

First, please report your insurance claim as soon as possible. You will find the contact details for this in your contract documents.

2

You will receive confirmation of receipt of your claim quickly. In most cases, we will already have the necessary information about your contract.

3

You will now receive a ‘claim notification’. Please complete this form, sign it and return it to us together with the required documents. Many customers choose to do this digitally.

4

Once we have received all the documents, we will notify you shortly whether we can provide insurance benefits. If so, we will pay the insured amount to your lending company in favour of your credit or customer account or, depending on the product and contract type, to you.

WRITE US.

Documents, JPGs or PNGs with max. 6MB

Captcha Image - Please enter the characters displayed in the image.

Your information will be stored to process your request and for follow-up questions with us. We will not share this information without your consent. Please note our privacy policy and revocation information.

Privacy policy and revocation notice

You have reported your claim, signed the form, sent it off and now you get a document from the doctor, the office or the health insurance company that we still need? Simply take a picture of it (better using a sustainable format like "jpg") and send it to us by e-mail. Directly from here.

Tel: 040 - 64603 - 140

leistungsservice@socgen.com

Wenn all documents are with us, you will receive a short notice from us, whether we can provide an insurance benefit. If so, we will pay the insured amount to your lending company in favor of your credit or customer account or - depending on the product and contract type - also to you.